Rise Support

Rise is coming soon to the App Store, for iPhone. This page will link to it once it’s released.

Rise is for people aged 18 or older. You need an iPhone and an Apple Account. Creating a Rise account uses Sign in with Apple.

Rise builds a strength-training plan from your answers, teaches the exercises, records your workouts and shows your progress. Optional features include food tracking (Fuel), body metrics, progress photos, cloud backup and AI help.

Logging workouts doesn’t. Some features do: AI features need a connection, and nothing is queued to send later.

No. Rise gives general strength training, not medical advice, and doesn’t replace a doctor, physiotherapist, dietitian or qualified trainer. Check with a doctor or physiotherapist before you start, especially if you’re pregnant, postpartum, injured or unsure.

The app and Apple’s purchase sheet show the monthly or annual price in your App Store country or region before you buy. See the Terms of Use for billing details.

The annual plan offers a 7-day free trial to eligible Apple Accounts; Apple decides eligibility. The monthly plan has no free trial. Rise can remind you 2 days before a trial ends if you allow notifications, but reminders can be late or missed, so check the date in Settings › Membership too.

1. Make sure you’re signed in to Rise with Sign in with Apple.
2. Go to Settings › Membership and tap Restore purchases. It’s also on the membership screen during setup.
3. Confirm the account shown. Restoring can move a membership from another Rise account to this one; your training and other records never move.

Restoring never charges you. If nothing is found, check you’re signed in to the App Store with the Apple Account you bought the membership with, then restore again.

Don’t buy again. Rise unlocks only once Apple and our server have confirmed the purchase. Use Check status or Restore purchases, or email us. If the App Store says a purchase is already linked to another account, email us and we’ll help sort it out.

1. Open Settings on your iPhone.
2. Tap your name.
3. Tap Subscriptions.
4. Choose Rise and tap Cancel Subscription.

You can also open this from Rise: Settings › Membership › Manage with Apple.

To avoid being charged when a free trial ends, cancel at least 24 hours before it ends. You keep access until the end of the current trial or billing period. Deleting the app, signing out or deleting your Rise account doesn’t cancel your subscription.

Apple handles billing and refunds for App Store purchases. Request a refund at reportaproblem.apple.com. We can’t issue refunds directly. This doesn’t affect your rights under the Australian Consumer Law or the consumer laws where you live; email us if you have a concern.

Rise keeps your training, food and body records on your iPhone. Cloud backup is optional and starts off. Rise has no ads or tracking software, and we don’t sell your information. Read the full Privacy Policy.

1. Go to Settings › Export data.
2. Choose the categories to include and a format: JSON, or CSV (tables).
3. Tap Create export, then Save or share.

The export is built on your iPhone. It works offline and doesn’t need an active membership. Hidden nutrition numbers are included only if you choose to include them. If a category is backed up but not on this iPhone, use Export backed-up copies while online. Once you share the file, you control who sees it.

Go to Settings › Delete data or account. Nothing is deleted until you confirm on that page. Use Export first if you want a copy. You can choose:

• Remove cloud copies, keep this iPhone: deletes the backed-up copies of the categories you choose and turns their backup off.
• Remove data from this iPhone: deletes this account’s data from this iPhone only. Anything not backed up will be lost.
• Delete account: deletes your account, its cloud copies and this iPhone’s data for it. You’ll confirm with the same Apple Account, then confirm the deletion within five minutes.

After you delete your account, the deletion status shows each step. Some steps, such as Sign in with Apple revocation or purchase records held by our providers, can take longer than others and show as waiting until they finish. The Privacy Policy explains what is deleted and the small amount of information kept without your content.

Billing continues through Apple until you cancel. Cancel your membership in your Apple Account before you delete, or you’ll keep being charged.

1. Open Settings on your iPhone and tap your name.
2. Tap Sign in with Apple, then choose Rise.
3. Tap Stop Using Apple Account.

When Rise next checks, it deletes that account’s data from your iPhone, signs you out and asks our server to delete your account. Export anything you want to keep first. This doesn’t cancel your subscription.

Signing out doesn’t delete anything or cancel your membership. Your records stay on the iPhone and open again when you sign in with the same Apple Account. Changes that haven’t backed up yet wait on the iPhone until then.

Rise can back up your training and, if you choose, your private notes. Everything else stays on your iPhone, so an iPhone backup (iCloud or your computer) is the only way to bring it to a new phone. Export data gives you a copy to keep, but Rise can’t restore from it.

Turn on the backups you want in Settings › Cloud backup before you change phones. On the new iPhone, sign in with the same Apple Account to restore them.

No. AI features are optional and each one starts off. Turn them on or off in Settings › Privacy and AI, where you also choose which records Text help may use. Manual logging and planning work without AI.

Text requests go through our server to Anthropic, which runs the Claude AI models. Scan a meal in Fuel sends the meal photo you choose, and any details you type, through our server to Google, which runs the Gemini AI models. Photo processing is a separate choice, and Rise asks for it before your first scan.

AI features need an active membership and a connection; nothing is queued to send later. Your membership includes a set allowance of AI requests, such as up to 5 meal photo scans a day and 30 in any 30 days. Rise shows what’s left and when it resets. When an allowance runs out you can still enter things yourself.

To access, correct or delete your information, or to make a privacy complaint, email support@risefit.com.au. The Privacy Policy explains your rights and how we respond. If you live in the United States, also read the Consumer Health Data Privacy Policy.

Contact a health professional. In an emergency, call 000 in Australia, 911 in the United States, or your local emergency number elsewhere.